How to Return a Product

matte white dishwasher in kitchen island
Life is full of surprises, like needing to make a return

Return policy applies only to orders made at cafeappliances.com

If you purchased your product from a retailer, please refer to their return policy

How to return a product

In the event that you'd like to return or exchange a product you purchased through cafeappliances.com, we’ll be happy to help you through the process.

Have your order number handy and call:

1-800-430-1757

Monday - Friday 8AM - 8PM EST

Saturday 9AM - 5PM EST

OR

Chat with one of our agents by clicking the link on the bottom right of this page.

How to return a product

In the event that you'd like to return or exchange a product you purchased through cafeappliances.com, we’ll be happy to help you through the process.

Have your order number handy and call:

1-800-430-1757

Monday - Friday 8AM - 8PM EST

Saturday 9AM - 5PM EST

OR

Chat with one of our agents by clicking the link on the bottom right of this page.

If you purchased your product from a retailer, please refer to their return policy

Return Policy

Usually shipped by FedEx or another carrier

Delivered by a Café Appliances authorized delivery agent

Orders you picked up from an authorized delivery agent


Countertop Appliance Returns

Return for Refund or Exchange

If you purchased a Café countertop appliance from cafeappliances.com, you may return it for any reason within 60 days of delivery and receive a refund.

If you purchased the countertop appliance from any other retailer, and outside retailers return window, you can make an in warranty claim for a replacement appliance up to one year from the date of purchase by calling 1-800-692-6630

Note: Countertop Microwaves are not considered small appliances. Please refer to our large appliance return policy.

If your countertop appliance qualifies, then have your proof of purchase ready and give us a call at:

1-800-919-6213
Monday – Friday 8AM – 8PM EST
Saturday 9AM – 5PM EST


Large Appliance Returns


Return within 7 days and receive full product refund

You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days.

Service charges, such as delivery and installation fees will not be refunded.

Returns and replacements within 30 days

Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.

All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.

No returns or replacements after 30 days

If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply).

For more information on warranty service, call 1-800-430-1757.


Return within 7 days and receive full product refund

You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days.

Service charges, such as delivery and installation fees will not be refunded.

Returns and replacements within 30 days

Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.

All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.

No returns or replacements after 30 days

If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply). For more information on warranty service, call 1-800-430-1757.


What to expect when returning a large appliance

When you call 1-800-430-1757, you'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.

Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return. 

If you purchased your product from a retailer, please refer to their return policy


Return Policy for DIY pickup orders

If you picked up your appliance from one of our warehouse locations and decide to return it for any reason (including concealed damage), you are responsible for bringing it back to the original pickup location. You must request any return within 30 days of the date you picked up the appliance. All returns will incur a 25% restocking fee, which will be deducted from the refund amount of the returned appliance.  

To begin this process, contact customer service at 1-800-430-1757, and you'll be issued a return authorization number. You'll need this return authorization number before we can accept products for return.