Owner Support

Search for Information about Your Product

Need help finding your model number?

FAQs

  • Using My Account and About Your Product

    • How can I register my appliance?

      You can easily register your Café appliances online. You will also have the option to create an account, which allows you to view your registered products, completed service call history, parts ordered, and SmartOrder subscriptions.

    • Where can I find my model and serial number?

      Each Café appliance has a rating plate that contains the model number, serial number, and specific electrical data and rating. To find that rating plate, you can look in your Owner’s Manual or find more information on model numbers here. Note: Café appliance model numbers always begin with a letter.

    • How can I tell the age of my product?

      Café appliance manufacturing dates are coded into the serial number (not the model number) of each appliance. Serial numbers can be found on the ratings plate of the appliance and begin with two letters followed by six numbers. To use your serial number to determine the age of your appliance, check the chart on this manufacture date page or contact Café customer support.

    • What is the warranty on my product?

      Café appliance warranties begin at the date of purchase. Find out more about our warranties. Learn more about warranty coverage and extended service plans.

  • Buying Café Appliances

    • Where can I buy Café Appliances?

      Café appliances are sold nationwide at many retail stores. To find a location near you, use our find a store tool.

    • Do you offer promotions or special offers?

      Occasionally, Café appliances offers special promotions and rebates.

    • How can I get help with a rebate?

      You can claim or track a rebate from the rebate portal. If you need further help with a rebate, call 360 Incentives at 1-888-336-5073 or send them an email.

  • Product Support

    • How can I schedule service?

      You can easily schedule service for your Café appliance online by visiting this service page. If you need further help, you can speak with a service representative by calling 800-692-6630.

  • Getting Started with Your Product

How Can We Help You?



Schedule Service

Need a repair or maintenance? Schedule a service appointment online.

schedule service



Contact Us

Need help? You can reach us by phone, chat or email.

contact us



Product Manuals

Learn about the use and care of your appliance with our online product manuals.

search downloads



Filters & Parts

Shop for filters and parts for your Café appliances.

shop filters and parts



Register Your Appliance

Get instant access to info about your appliances when you sign up for an account and register your appliances.  

sign up / sign in



Custom Hardware

Tips on installing custom hardware on your Café appliances. 

custom hardware installation

Schedule Service

Need a repair or maintenance? Schedule a service appointment online. 
schedule service

Contact Us

Need help? Call, chat or email us.
Contact Us

Product Manuals

Learn about the use and care of your appliance with our online product manuals.
search downloads

Register Your Appliance

Get instant access to info about your appliances when you sign up for an account and register your appliances.  
sign up / sign in

Filters & Parts

Shop for filters and parts for your Café appliances.
shop for filters and parts

Custom Hardware

Tips on installing custom hardware on your Café appliances. 
custom hardware installation