CAFÉ Appliances Reviews:
Real Customer Ratings & Experiences
When our CAFÉ owners provide personal product reviews, they give potential customers a view into what it’s really like to own a customizable range, refrigerator, or dishwasher. We love reading their feedback about how CAFÉ appliances personalized their kitchen, as well as their experiences using our appliances at home—it gives our team invaluable information about our products in real life.
You’ll find CAFÉ product reviews on the individual product pages of our website. Each one comes from a real consumer with first-hand experience owning and using our appliances. And though we may respond to a product review, we don’t edit our customers’ responses. When you read an appliance review on our site, you’re getting firsthand feedback from someone using CAFÉ appliances in their home.
(For further information about our customer product reviews, view our FAQs below.)
Customer Service Reviews
Our customer service team provides high-level service for CAFÉ appliances customers throughout their appliance ownership experience. From answering questions about new appliances to helping schedule service appointments, our customer service agents are there to assist you, our appliance owners. And, to ensure our customers always enjoy their service experience, we regularly evaluate customer service reviews. Your input helps us understand where we excel and where we need work and is integral to us providing the best service for your needs.
CAFÉ Owner Support & Customer Service Contact Information
For major appliance service, contact Bodewell (formerly GE Factory Service), the latest member of our family of brands. Bodewell provides comprehensive support for all your appliance ownership needs.
Visit Bodewell.com or call 833-4BODEWELL
(833-426-3393)
Monday – Friday: 8 a.m. to 8 p.m.ET
Saturday – Sunday: Closed
Countertop Appliances
Need information on a Café countertop appliance? See our returns page for more details.
GENERAL APPLIANCE QUESTIONS
1-800-692-6630
Monday - Friday: 8 a.m. - 7 p.m. ET
QUESTIONS ABOUT PLACING ORDERS ON CAFEAPPLIANCES.COM
1-800-919-6213
Monday - Friday: 8 a.m. - 8 p.m. ET
Saturday: 8 a.m. - 5 p.m. ET
Sunday: Closed
GENERAL APPLIANCE QUESTIONS
Canada: cafeappliances.ca
Latin America: cafeappliances.lat
CAFÉ Reviews & Ratings FAQs
How do I find reviews on specific products?
You’ll find a star-rating at the top of each appliance’s product page. You can click on the review total to find a link to all the reviews for that product along with details of the average review numbers for appearance, features, performance, quality, and value.
Where can I ask a question about a specific product?
On the appliance product page below the reviews, you’ll find a section marked Questions. This is where you can input a question for customers who own that product and receive a response. If your question has already been asked and answered, you’ll be taken to the responses to that same question.
How do I know I can trust these reviews?
CAFÉ has partnered with a trusted, third-party review platform designed to ensure authenticity and transparency in each of our customer reviews. Each of our reviews reflect real customer experiences with CAFÉ products. We do not edit reviews based on customer sentiment. We publish both positive and critical feedback to help you make your own confident, informed decisions.
Are CAFÉ appliance reviews real?
Yes. All reviews on CAFEappliances.com are real and written by actual CAFÉ customers. We believe honest feedback from our consumers is essential to building trust in our brand. This is why we publish authentic customer opinions that reflect genuine use across all of our CAFÉ products.
Are these reviews from verified purchasers, or could they be fake / incentivized?
CAFÉ does not allow fake reviews. We follow strict guidelines to prevent anyone from posting fraudulent or misleading content. In cases where a review is collected as part of a product sampling or incentive program, we clearly indicated the review as such on the site to provide transparency. Participants are always asked to rate the product according to their honest user experience.
How can I submit a product review?
It’s simple to submit an appliance review. After purchasing a CAFÉ product, you’ll receive an email invitation asking you to share your experience with your new appliance. You can also visit the product page on CAFEappliances.com, scroll to the Reviews section, and select Write a Review. Leaving your honest review helps other shoppers make informed decisions and provides valuable feedback that helps our team continue to improve our product designs and performance.
How is customer service, warranty & after-sales support?
CAFÉ is known for our reliable customer service and appliance support.
You’ll find CAFÉ provides:
- Comprehensive manufacturer warranties on our appliances.
- Access to certified service technicians through Bodewell, the latest member of our brand family.
- Both call-in and online scheduling for in-home service and repairs.
- Online support, owner’s manuals, and troubleshooting guides.
CAFÉ’s dedicated support teams are committed to helping customers before, during, and long after purchase, giving you peace of mind about every CAFÉ appliance you own.